Frequently Asked Questions
Everything you need to know about Narwal home solutions.
What is the standard shipping timeframe for Narwal products?
Most orders are processed within 1-2 business days. Depending on your location, standard delivery typically takes 3-7 business days via our trusted domestic carriers.
Do Narwal products come with a warranty?
Yes, all Narwal hardware includes a 1-year limited warranty that covers manufacturing defects and functional failures under normal residential use.
What is your return policy for home appliances?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund, minus shipping costs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm or Klarna.
How do I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Are replacement parts and accessories available for purchase?
Absolutely. You can find authentic Narwal replacement brushes, filters, and cleaning solutions in the 'Accessories' section of our online store to keep your devices running at peak performance.